Contact Us
We are here to help with account onboarding, buyer or merchant questions, and trust & safety escalations.
Send us a message
Fill out the form and our team will get back to you shortly.
Customer Support
For assistance with placing requests, reviewing offers, or redeeming tickets.
- Email: support@biddy.shop
- Phone: +970-599-000000
- Support hours: Sunday – Thursday, 9 AM – 6 PM (Palestine time)
Complaints & Escalations
Experiencing delays or product issues with a merchant? Share the ticket details and our compliance team will follow up within one business day.
- Email: legal@biddy.shop
- Escalation form is coming soon — please use email for now.
Delete My Account
Submit a verified request to remove your account and associated personal data. We process deletion requests within three (3) business days.
- Request account deletion
- If the form is unavailable, email support@biddy.shop with your registered phone number and we will confirm manually.
Security & Vulnerability Reports
We value responsible disclosure. Report potential security issues so we can protect our community.
- Email: security@biddy.shop
- Critical reports receive an initial response within 48 business hours.