Terms & Conditions

Last updated: 15 October 2025

1. Definitions

  • "Service" refers to the Biddy.shop mobile app, web portal, and related APIs.
  • "User" means any buyer, merchant, or administrator who creates an account or otherwise accesses the Service.
  • "Digital Ticket" refers to the QR code or token issued when a buyer accepts a merchant offer.

2. Acceptance of Terms

By creating an account or using the Service you agree to these Terms and any referenced policies. If you disagree with any part you must stop using the Service.

3. User Accounts

  • Provide accurate and complete information during registration and keep it up to date.
  • You are responsible for maintaining the confidentiality of your login credentials and for all activity occurring under your account.
  • We may suspend or terminate accounts that breach these Terms or violate applicable laws.

4. Acceptable Use

  • Do not submit fraudulent, offensive, or infringing content.
  • Respect local laws related to commerce, consumer protection, taxes, and digital communication.
  • Do not attempt to hack, scrape, or disrupt the Service.

5. Buyer Responsibilities

  • Describe product requirements clearly when creating a request.
  • Accepting an offer commits you to completing the purchase through the issued digital ticket before it expires.
  • Work with the merchant to resolve disputes before escalating to Biddy support.

6. Merchant Responsibilities

  • Submit genuine offers with clear pricing, availability, and conditions.
  • Honor accepted offers and deliver goods or services as described when redeeming digital tickets.
  • Comply with Palestinian consumer protection, tax, and invoicing requirements.

7. Fees & Payments

We may charge service fees for ticket issuance or other premium features. Users are informed of any fees before completing a transaction. Settlement occurs directly with the merchant or via integrated payment providers.

8. Limitation of Liability

  • The Service is provided "as is" without warranties of uninterrupted availability or error-free operation.
  • We are not liable for indirect, incidental, or consequential damages resulting from use of the Service.
  • Our aggregate liability for any claim is limited to the fees you paid in the six (6) months preceding the claim.

9. Termination

We may modify, suspend, or discontinue the Service with reasonable notice. You may request account deletion at any time by contacting support.

10. Governing Law

These Terms are governed by the laws of Palestine. Disputes will be resolved through the local courts or mutually agreed arbitration.

11. Contact

For legal notices or requests please email legal@biddy.shop.